Privacy Policy

Uptown Casino may handle information that identifies, relates to or can reasonably be associated with a player. The information collected depends on how the website and services are used, the information required to open and maintain an account, and any legal or security checks that apply.

Account and contact details

When a player registers or updates an account, the site may collect details such as a name, date of birth, residential information, email address, telephone details, username, account preferences and other information supplied during the registration process. Players should provide information that is accurate, current and complete, and should update it if circumstances change.

Identity and verification information

To confirm identity, eligibility and account ownership, the site may request verification documents or other supporting information. This may include identity documents, proof of address, information about the source or purpose of funds where appropriate, and records of verification checks. Such information may be reviewed to help prevent fraud, identity misuse, underage access, money laundering and other unlawful activity.

Payment and transaction records

The site may collect records relating to deposits, withdrawals, bets, gaming activity, account balances, refunds, payment methods and related communications. Payment providers may process payment information under their own privacy notices. Where possible, the site may receive transaction confirmation or limited payment details rather than complete payment credentials.

Technical, device and usage data

When a player uses the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referral information and information about how features are used. This data helps the site operate properly, understand performance and identify unusual or suspicious activity.

Communications and support information

If a player contacts support, the site may keep the message, relevant account information, attachments, verification details and a record of the response. These records help investigate questions, resolve complaints, provide assistance and maintain a reliable history of service interactions.

Personal information is used for purposes connected with providing and managing the website and casino services. The purposes may include the following:

• Creating, operating and maintaining a player account.
• Processing and recording deposits, withdrawals, transactions and gaming activity.
• Confirming identity, age, eligibility and account ownership.
• Conducting security, fraud prevention, risk management and anti-money-laundering checks.
• Providing customer support, responding to enquiries and handling complaints.
• Communicating about account activity, service notices, security matters, changes to terms or this Privacy Policy, and other operational information.
• Sending marketing communications where permitted and where the player has given any consent required by law.
• Improving website functionality, user experience, services, safety and technical performance.
• Monitoring use of the website, preventing misuse and investigating suspected breaches of the applicable terms.
• Meeting legal, regulatory, tax, accounting, responsible gambling and other compliance obligations.
• Establishing, exercising or defending legal rights and protecting the interests, property and safety of players, the site and other people.

Information may be used in combination with information from service providers, fraud prevention services, payment providers or other sources where this is reasonably necessary for the purposes described above. Automated tools may assist with security, verification, risk detection or service personalisation. Where an important decision is made using automated processing, a player may contact support to ask about the process or raise a concern, subject to applicable requirements and security checks.

Marketing choices

Marketing communications may include information about services, features or promotions. Players can withdraw consent to marketing at any time by using an unsubscribe option in a marketing message, changing available communication preferences or contacting support. Withdrawing marketing consent does not affect the delivery of essential account, security or service communications.

Personal information may be shared with organisations that help operate, secure or support the website. These may include payment and financial service providers, identity and verification providers, technology and hosting suppliers, customer support platforms, fraud prevention services, professional advisers and other service providers acting on relevant instructions. Information may also be disclosed where reasonably necessary to meet legal obligations, respond to lawful requests, protect rights or safety, investigate suspected unlawful conduct, or support a business transfer.

Service providers may handle information in Australia or in other countries, depending on the systems and services used. Where information is handled overseas, reasonable steps are taken to support appropriate protection and to manage the transfer consistently with applicable privacy requirements.

Reasonable technical and organisational measures may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, encryption where appropriate and staff or supplier confidentiality obligations. No website, transmission method or storage system can be guaranteed to be completely secure, so players should use strong passwords, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Personal information is kept only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, communication and compliance records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational requirements.

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, understand website usage, improve performance, support security and, where applicable, assist with marketing. Some cookies are necessary for core functions, while others help provide analytics or remember preferences. Players can manage or disable cookies through their browser settings. Disabling certain cookies may affect website functionality, account access or the availability of some features.

Subject to applicable privacy requirements, players may have rights in relation to the personal information held about them. These rights can depend on the circumstances, the type of information involved and any exceptions that apply. A request may need to be verified before information is provided or an account change is made.

• Access personal information held about you and request an explanation of how it is used.
• Ask for inaccurate, incomplete or out-of-date information to be corrected.
• Request deletion of personal information where there is no continuing legal, security, contractual or operational reason to keep it.
• Withdraw consent to marketing communications at any time.
• Ask questions about the handling, sharing or security of your personal information.
• Raise a concern if you believe your privacy has not been handled appropriately.

To exercise these rights or make a privacy or data request, contact support@uptowncasino.best. Please describe the request clearly and provide enough information to help locate the relevant account or records. For security, additional information may be requested to confirm identity. Uptown Casino will consider and respond to requests within a reasonable period, subject to applicable requirements and any lawful limitations.

A request for deletion or withdrawal of consent may not remove information that must be retained for legal, security, dispute resolution, fraud prevention or other legitimate purposes. Closing an account also does not automatically erase every record connected with that account. Where information cannot be deleted, its handling may be restricted where appropriate.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The latest version will be made available on this page, with the updated date or other notice where appropriate. Players should review the policy periodically, particularly before continuing to use the website after an update.