Uptown Casino Terms & Conditions

These Terms & Conditions apply to your use of the Uptown Casino website, account facilities, games, promotions and related services. They should be read together with any additional rules, notices or conditions displayed on the website. If a specific game, promotion or service has separate terms, those terms will apply in addition to this document and may take priority where there is an inconsistency.

Uptown Casino may update these terms from time to time to reflect changes to the website, services, technology, legal requirements or operating practices. The current version will be made available on the website. You should review the terms regularly. Continued use of the website after an update means that you accept the revised terms. If you do not agree with a change, you should stop using the relevant services.

You are responsible for ensuring that your use of Uptown Casino is lawful in the place where you are located. Access may not be available in every location. You must not use the website where online gambling is prohibited or restricted by applicable law. Uptown Casino may limit or refuse access where required by law, regulation, risk controls or internal procedures.

Eligibility

You must meet the minimum legal age that applies to online gambling in your location and satisfy any other eligibility requirements before opening or using an account. You must not allow another person to use your account. Parents, guardians and other adults should take reasonable steps to prevent underage people from accessing gambling services.

By using the website, you confirm that the information you provide is accurate, complete and current. You must update your details when they change. Uptown Casino may request documents or other information to verify your identity, age, location, payment method or source of funds. Failure to provide requested information may delay or restrict account services.

You may generally maintain only one personal account unless Uptown Casino expressly permits otherwise. Accounts must be opened in your own name and for your own use. You must not create an account on behalf of another person, operate multiple accounts, use false details or allow another person to access your account.

You are responsible for keeping your username, password and other login information confidential. You must use a strong password, avoid sharing access details and log out when using a shared or public device. If you believe that your account has been accessed without permission, contact Uptown Casino through the available support channel as soon as possible and change your password.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the circumstances indicate that you were not responsible. Uptown Casino may suspend or restrict an account while it investigates unusual activity, security concerns, identity questions or possible breaches of these terms.

Account verification and closure

Uptown Casino may carry out customer identification, age verification, anti-money-laundering and fraud-prevention checks. These checks may take place when an account is opened, before certain transactions or at other times. Information supplied for verification must be genuine and must belong to you. Documents should be clear, valid and unaltered.

You may ask to close your account at any time. Account closure or suspension does not remove obligations that arose before closure, including obligations relating to outstanding transactions, disputes, investigations or breaches of these terms. Uptown Casino may also close or suspend an account where it reasonably considers this necessary for compliance, security, responsible gambling or operational reasons.

You may only deposit funds using a payment method that is registered in your name or that you are authorised to use. Payment details must be accurate and current. Uptown Casino may reject, reverse or hold a transaction where a payment method cannot be verified, appears to be used without permission, or creates a legal, security or processing concern.

You should only deposit money that you can afford to lose. Gambling funds must not come from illegal activity, borrowed money that you cannot repay, or money required for everyday living expenses. Deposits and withdrawals may be subject to verification, processing checks, applicable transaction rules and any relevant game or promotional conditions.

Withdrawals may be returned through an approved method and may require identity, payment or source-of-funds checks. You should ensure that your account information supports the selected payment method. Uptown Casino may contact you for further information before processing a withdrawal. Processing times can vary depending on the method, verification requirements and third-party providers.

You are responsible for checking game information, bet selections, balances and transaction details before confirming an action. Once a bet has been accepted, it will generally be governed by the applicable game rules. If there is a technical interruption, display error or communication failure, Uptown Casino may review the affected activity and take reasonable corrective action.

Errors, suspicious activity and prohibited conduct

You must not misuse the website or attempt to interfere with its operation. Prohibited conduct includes using automation or unauthorised software, exploiting errors, manipulating game outcomes, using stolen payment details, committing fraud, colluding with other players, laundering funds, or taking part in any activity intended to gain an unfair advantage.

If a technical or system error results in an incorrect balance, result, transaction or game outcome, Uptown Casino may correct the error and adjust the affected account. Where an error has resulted in funds being credited incorrectly, those funds may be removed. If you identify an error, you must notify Uptown Casino and must not knowingly use it.

Promotions, bonuses and promotional campaigns may have separate terms, eligibility requirements, expiry dates, wagering conditions, game restrictions, account limits or other conditions. You should read the specific promotion terms before participating. If a promotion conflicts with these general terms, the promotion terms will apply only to that promotion.

Uptown Casino may withdraw, change or cancel a promotion where this is necessary because of an error, misuse, technical issue, legal requirement or other reasonable operational concern. A promotion must not be used in a way that is fraudulent, abusive or inconsistent with its stated conditions. Promotional benefits may be removed where those conditions have not been met.

Website content is provided for general information and entertainment. Uptown Casino aims to keep information accurate and available, but does not promise that the website will always be uninterrupted, complete, current or free from errors. Website availability may be affected by maintenance, technical faults, telecommunications problems or circumstances outside reasonable control.

The website and its content, including text, graphics, design, logos and software, may be protected by intellectual property rights. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, publish, sell, reverse engineer or commercially exploit website content without permission.

Personal information is handled in accordance with the Uptown Casino Privacy Policy and applicable privacy requirements. The Privacy Policy explains the types of information that may be collected, how it may be used, when it may be shared and the choices available to you. You should read that policy before using the website.

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and never chase losses. Uptown Casino may provide tools or support options such as deposit limits, time reminders, activity information, breaks or self-exclusion. Availability and conditions may vary, so review the responsible gambling information on the website.

• Only gamble with money you can afford to lose.
• Set personal limits before starting and keep to them.
• Do not gamble when distressed, affected by alcohol or drugs, or under pressure.
• Take regular breaks and keep track of time and spending.
• Do not borrow money or sell belongings to fund gambling.
• If gambling is no longer enjoyable or is affecting your life, stop and seek support.

If you have a concern about an account, transaction, game, promotion or service, raise it through the support options shown on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction references and a clear description of the issue. Uptown Casino may request additional information before responding.

You must use the website respectfully and must not submit threatening, abusive, defamatory or deliberately misleading material. Uptown Casino may restrict communication or account access where conduct creates a safety, security or operational risk. Nothing in these terms limits any rights that cannot lawfully be excluded under applicable Australian law.

These terms are intended to be read in a manner consistent with applicable Australian laws and requirements. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. A failure to enforce a provision immediately does not mean that the provision has been waived.

By continuing to use Uptown Casino, you confirm that you accept these Terms & Conditions and agree to comply with the rules that apply to your account and activities. If you do not accept them, you must stop using the website and related services.